DIVINE BAMBOO LTD may provide general contracts, general goods, automobile sales and care services, real estate and investment-related services, transportation and haulage, farming and agro-allied services, clothing and accessories, retail and trading services, oil and gas-related goods and services, hospitality, event, catering, supermarket, and environmental services. This Refund Policy explains how returns, cancellations, replacements, credits, and refunds are handled.

1. Scope of This Policy

This policy applies to:

General contracts and procurement
Sale and supply of goods and merchandise
Automobile sales, trade, accessories, and car care services
Transportation, haulage, and logistics services
Agricultural, livestock, fishery, poultry, and agro-allied services
Oil and gas-related products and services were offered
Hotel, hospitality, event, catering, boutique, and supermarket services
Environmental, cleaning, fumigation, recycling, and waste management services
Real estate-related transactions promoted through the website are subject to transaction-specific terms

2. Eligibility for Refund or Review

A customer may be eligible for a refund, exchange, replacement, service credit, or reperformance where:

The wrong goods or services were supplied
Goods were materially defective or damaged on delivery
A duplicate payment or billing error is confirmed
A paid service was not delivered due to the fault of DIVINE BAMBOO LTD
A service was materially deficient, and the company failed to correct the issue within a reasonable time
A logistics or procurement engagement could not be fulfilled for reasons directly attributable to the company

3. Non-Refundable Transactions

Unless otherwise expressly agreed in writing, the following are generally non-refundable:

Used, altered, or damaged goods after delivery
Vehicles, equipment, auto parts, and related items sold subject to disclosed inspection or condition, except where otherwise agreed
Perishable food, beverages, agricultural items, or hospitality consumables after delivery or acceptance, except where defective on delivery
Customized or specially sourced items
Deposits made to secure hotel, event, logistics, haulage, catering, or cleaning bookings once preparations have commenced
Procurement, transport, warehousing, customs, and third-party vendor costs already incurred
Services already fully rendered or substantially performed

4. Automobile and Equipment Transactions

For vehicle, auto accessory, equipment, or related transactions, product descriptions, inspection conditions, and any applicable warranties may be stated separately for the relevant transaction. Such transactions may be subject to special return conditions because of usage risk, inspection reliance, logistics cost, and condition verification.

5. Oil and Gas-Related Transactions

Where the company supplies petroleum products, lubricants, fuel-related goods, or associated services, refunds may depend on the nature of the product, confirmed delivery records, storage conditions, usage, measurement, and third-party handling. Once delivered and accepted, such products may be non-refundable, except where wrong supply, contamination, or company-attributable deficiency is proven.

6. Hospitality, Event, and Catering Services

Deposits for hotel, accommodation, conference, event planning, catering, rental, or entertainment-related services may be non-refundable once staffing, date reservation, venue arrangements, procurement, or vendor commitments have commenced. Rescheduling may be permitted at the company’s discretion, subject to availability and additional costs.

7. Environmental and Cleaning Services

For cleaning, fumigation, pest control, waste disposal, beautification, or related services, customers should report any complaint within a reasonable time after service delivery. DIVINE BAMBOO LTD may choose reperformance, service credit, or a partial refund where a valid complaint is established.

8. Refund Process

To request a refund, return, exchange, or service review, the customer should contact DIVINE BAMBOO LTD using the support details on the website and provide:

Name
Transaction or booking reference
Date of payment
Description of issue
Proof of payment
Supporting evidence where relevant

9. Remedies

Where a claim is accepted, DIVINE BAMBOO LTD may choose the commercially appropriate remedy, including:

Replacement
Exchange
Repair
Reperformance of service
Store or service credit
Partial refund
Full refund

10. Processing Time

Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed upon. Timing depends on banks, processors, logistics partners, and relevant intermediaries.

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