DIVINE BAMBOO LTD respects the privacy of its customers, users, and business contacts. This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when users interact with the company through its website, orders, bookings, and services.
1. Information We Collect
We may collect:
Name.
Email address.
Phone number.
Billing, service, and delivery address.
Company or client details.
Order, transport, booking, and service records.
Payment information processed through authorized third-party providers.
Communications and complaint records.
Device, browser, cookie, IP address, and website analytics data.
2. How We Use Information
We may use information to:
Process transactions, bookings, and payments.
Deliver goods and services.
Manage logistics, transport, agriculture, hospitality, event, retail, oil and gas, environmental, and related service requests.
Communicate regarding inquiries, deliveries, bookings, complaints, and updates.
Prevent fraud and maintain operational and website security.
Improve service quality and website performance.
Comply with legal, regulatory, tax, accounting, and audit obligations.
3. Legal Basis
Where required by applicable law, DIVINE BAMBOO LTD may process information based on contract performance, legitimate business interests, legal compliance, fraud prevention, dispute handling, and consent where consent is specifically required.
4. Sharing of Information
DIVINE BAMBOO LTD does not sell personal data. Information may be shared where necessary with:
Payment processors.
Carriers, haulage, and logistics providers.
Vendors, suppliers, and subcontractors.
Technology and hosting providers.
Professional advisers.
Auditors, regulators, or law enforcement were legally required.
5. Data Retention
Information is retained only for as long as reasonably necessary for service delivery, legal compliance, accounting, dispute handling, fraud prevention, and legitimate business records.
6. Cookies and Analytics
The website may use cookies and similar technologies to support functionality, remember preferences, improve performance, and understand usage trends. Users may manage cookies through browser settings.
7. Security
DIVINE BAMBOO LTD uses reasonable administrative, organizational, and technical safeguards to protect personal information. However, no online system or data transmission can be guaranteed to be fully secure.
8. User Rights
Subject to applicable law, users may have rights to request access to, correction of, deletion of, or restriction of certain uses of their data, to object to certain processing, or to withdraw consent where consent applies. Requests may be made through the contact details on the website.
9. Third-Party Links and Services
The website may link to or rely on third-party systems such as payment gateways, logistics tools, booking systems, maps, or external service platforms. DIVINE BAMBOO LTD is not responsible for the independent privacy practices of such third parties.
10. Policy Updates
This Privacy Policy may be updated from time to time. The revised version becomes effective when posted on the website.